Where is my order?

Through your account, you can see the status of your order processing with us (if you have registered). After that, almost all our packages are dispatched via PostNL. When your parcel is dispatched, we will send you a separate e-mail with the ‘Barcode‘ and the ‘Link’ which you can use to keep an eye on your order and see where it is at that moment. (If you have not received this e-mail, please send an e-mail to [email protected] on the subject of ‘Barcode not received‘. State your name and order number then we will make sure you still receive your mail.

You can also track your order using the ‘Barcode’: www.postnl.nl via Track & Trace.

Please note that your order will be visible on Track & Trace as soon as it is received and scanned at the distribution centre.

What time will my order be delivered?

Orders are delivered by PostNL Parcel Service. Delivery is possible on Monday to Saturday until 18:00 in the evening. The time of delivery is determined by PostNL.

What happens if I am not at home at the time of delivery?

If you are not at home when the delivery is made, you will receive a message in your letterbox informing you that your parcel will be delivered a second time the next (working) day. If you are unable to collect the parcel even then, you will receive a collection slip in your letterbox which you can use to collect your order from the post office. Do not forget to bring your proof of identity.

Not received your order after 5 working days?

We do our utmost to get your order to you within a few days. If you have not received your order after 5 working days please please contact us. Please state customer and order number.